FAQ

With our headquarters based in Spain, we are a diverse, multinational company, comprised of a team of individuals working in and representing every part of the world to provide quality service to our customers.

Placing an order with us is easy! Just browse through our collections and add the items to your shopping cart by clicking the green ‘Add to Cart’ button on the product page.

Once you add items to your cart it will automatically show you the checkout button on the right side of your items. If you are done shopping and are ready for payment, just click the green checkout button. If you want to add more items to your cart, then just go back to our collections page by clicking the back button or by clicking the top bar menu.

As soon as you click the Checkout button, it will redirect you to the Customer Information page. You should be able to see the items in your cart on the right side of the page as well as the discount code box. Please type in the promo code on the box provided and click the ‘Apply’ button.

When you click the Checkout button, you will be redirected to the summary of your order. On the right side of the page, you should see the Gift Card or Discount Code box. Please type in the gift card code on this box and click ‘Apply’.

Our prices are in US Dollars. The site reads your IP location and shows you the local currency but the checkout will still be US Dollars.

Unfortunately, we do not restock most of our items. But do contact our customer service team to inquire about the items you are looking for. We might just have it back in stock.

Please contact our Customer Service Team as soon as you realize a mistake in order for us to update your details.

All of our products have size charts on their product pages. Simply scroll down the product page to locate the size chart. We advise our customers to follow the size guide to avoid the hassle of returns due to sizing.

Yes, of course! We have a 6-hour cancellation period. Just contact our Customer Service Team and they'll be glad to assist you.

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

Yes, we do. We ship all over the world.

We do not at the moment, but it's an option we are looking to add in the near future.

Please allow 3 days to prepare and ship your items. In some cases, we ship the next day from the time of order.

You will receive automatic tracking updates via your registered email address.

Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery times and these may include unforeseen circumstances caused by our delivery partners, weather disturbances, and/or system failures.

We deliver your products within 2-14 days, based on the shipping country’s destination.
Please note that your processing time and shipping speed are two completely separate things. Processing time is the amount of time that it takes our staff to process orders for the day which includes quality check, putting them in the package, and sending your box to the courier. Shipping Speed is how quickly the courier delivers the package to your country which then is received and delivered to your doorsteps by your local post.

Depending on stock availability, we may ship the items separately in order for the items to get to you fast. As soon as our warehouse staff confirms stock of the other items, we ship them right away. This usually takes about 2-3 days.

We manufacture some garments in the Far East from very reliable producers. Our products are, in fact, produced across a number of locations globally to satisfy customer standards.

Your order may be liable for charges or fees as a result of customs laws relevant to the delivery country. We recommend that you view and make yourself aware of any country specific customs fees by visiting you country customs agency website, where guidelines relating to such fees will be outlined. You can read more on customs information by visiting our Terms of Service page.

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

We accept all currencies depending on your account currency.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

No, we do not store any personal information in our database.

Tax is charged by Customs offices in destination country based on their rules and policies.

All items, with the exception of underwear/lingerie for hygiene reasons, will be accepted back so long as they meet all of our returns terms and conditions and a returns request is submitted within 7 days of receipt of delivery.

If the item you have bought is no longer required, you can return it within 7 days following the delivery date providing that the product has not been used. Please contact us here and we will instruct you of how to begin the returns process.

The team does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 15 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original branded packaging (alternative appropriate exterior shipping packaging can be used) will be refunded. The refund delay depends on your bank and may vary.

Returned orders remain under the responsibility of the customer until they arrive back at our returns address. We will not be held liable for any loss or damage to the parcel during transit to our returns centre, nor will we be able to provide any assistance with tracking the parcel before it's arrived back with us.

If you have other concerns, please refer to our FAQ or contact our Customer Service by submitting a ticket at our contact page HERE

Yes. Cancellations must be made within 6 hours of order placement. Send us an email within 6 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 6 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.

All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.

Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund. Lsy Store reserves the right to refuse any replacement and refund if it does not meet the above criteria.

If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website. On average, it will normally take up to 10 business days for funds to reach your bank account.